Complaint Process

The GOABC takes complaints against our members very seriously and invests significant administrative time in attaining resolution.

Before filing an Ethics and Standards complaint,

  1. the hunter must attempt to remedy the situation with the guide outfitter.
  2. If this fails and before submitting a complaint to the GOABC, the hunter must confirm that the guide outfitter in question is a member of the GOABC.
  3. If the guide outfitter is a member of the GOABC, the hunter can proceed with the complaint submission. **If the guide outfitter is not a member of the GOABC, our process won’t be applicable.

The GOABC does not handle alleged Wildlife Act infractions. Instead, these should be reported to the BC Conservation Officer Service, via their Report All Polluters and Poachers (RAPP) hotline – 1-877-952 RAPP (7277).

If the complainant retains legal council in the complaint, the GOABC will not continue the process and allow the courts to decide.

  1. Within one week of receipt of the Ethics and Standards Complaint Form, GOABC will:
    • Respond to the complainant to confirm that the complaint has been received, and;
    • Send a copy of the form to the guide outfitter named in the complaint. The outfitter will be provided four weeks to respond to the allegations using the Ethics and Standards Outfitter Response Form.
  2. Within one week of GOABC receiving the Ethics and Standards Outfitter Response Form, the complete complaint package (both forms) will be provided to the Chair of the Ethics and Standards Committee.
  3. Making the Decision
      • No Investigation
        If, in the opinion of the Ethics and Standards Committee Chair, sufficient information to make a decision has been provided by the parties, he/she will review the submissions and make a recommendation to the Ethics and Standards Committee. The committee will then meet to discuss and make a decision. The office will then provide written notice to the complainant of the committee’s decision by way of the Ethics and Standards Decision Letter. This decision will be issued within eight weeks of the committee receiving the Ethics and Standards Outfitter Response Form.
      • Investigation
        If, in the opinion of the Ethics and Standards Committee Chair, additional information or clarity is needed on the submissions, an investigator will be assigned to the file. The investigator must be from a different region than the outfitter named in the complaint. The investigator will have eight weeks to get in contact with the outfitter, the complainant, and any witnesses. The investigator will be asked to complete the Ethics and Standards Investigation Report and forward it to GOABC. This report will form the basis of the Ethics and Standards Decision Letter.

        The Ethics and Standards Committee will then meet to discuss and make a decision. Once a decision has been made, the office will provide written notice to the complainant of the committee’s decision by way of the Ethics and Standards Decision Letter.

If either party is dissatisfied with the Committee’s decision, they may appeal the decision using the Ethics and Standards Decision Appeal Form. No new information or claims may be submitted at this time. This must be submitted GOABC within four weeks of receiving the Committee’s decision letter.

In an appeal, the entire complaint file will be provided to each member of the GOABC Board of Directors for discussion. The timeline for this process will differ depending on the proximity to a meeting of the Board of Directors. Typically, an appeal will take six months to complete.

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